my wi-fi is simply not working

Chloe4545 Posts: 3
edited February 12 in Internet

i did the :

1.Unplug the power supply of the ROUTER and wait 2 minutes

2. Replug the power supply of the ROUTER and wait 5 minutes

If Internet still not working

1.Unplug the power supply of the ROUTER

2.RESET the MODEM By pressing the button in the back for 10 seconds

3.Replug the power supply of the ROUTER and wait 5 minutes

Best Answer

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 7,865
    Answer ✓


    Hi Chloe,

    you can try a factory reset of your modem, thus resetting the modem to factory conditions, by pressing and holding in the small button on the back of the modem with a thin, pointed object, for 10+ seconds. Then wait a few minutes until all lights are on and the update is complete. 

    Then you'll have to open your web browser and then a Easy-Connect page by Fizz will appear and ask you to re-enter the name of the network and also the password. This operation, when you try to reconnect to your network, is more efficient when your device is directly connected to the modem, but you can also do it without a cable. It'll be as you did it when you first installed it.

    The network name used, if you do the manoeuvre directly connected to the modem with the cable provided by Fizz, will be created by you, as will the password, since the modem will have been reinitialized.

    However, if you do the operation without the cable, you will need to use the codes shown on the modem to be able to access wi-fi first... 


  • it stopped yesterday

  • Hi, this modem is in one of my airbnbs. do you have exact steps I can send to the guest please?

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 7,865
    edited January 27


    You can also test some of the troubleshooting mentioned in the following FAQ:

    And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

  • Fling
    Fling Code de référence / referral code: OKWPWPosts: 4,759

    Hi Chloé,

    To Chat with Fizz support for help whit your Wifi

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

    Fizz show you how to reach them in this link

    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter:

    ·        By private message on Facebook:

    CHAT however is the only effective and quickest method

  • Resetting Fizz router is the last resort, you don't do that each time you lose internet. Even unplugging the power supply is not something you should do often.

    Modem and router are supposed to work for months without unplugging or resetting them.

    Next time when you lose internet, make sure that it's not Fizz network, before taking any action.

    When videotron technician worked in my area, i lost internet several times and i knew it was normal because he had to reset some equipements.

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