Reboot your phone
Switched from Fido to Fizz, can not receive phone calls or text messages
little_sunshine
Posts: 6 ✭✭
in My Mobile
Hello, I switched from Fido to Fizz today, it has been 2 hours (which they said their activation period was).
I can make phone calls, but I can not receive phone calls (it goes into my voicemail right away), and I can not send or receive text messages.
Has anyone else had this issue? Also, how would I be able to contact Fizz customer service?
Many thanks
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Answers
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Does anyone know how I can reach their customer service?
I am waiting for an important phone call this weekend, so I need to be able to receive phone calls at least.
Many thanks,
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Hi little_sunshine,
Reboot your phone
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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I did, several times already.
I logged into my account at Fizz, and it says activation pending (although i can still make phone calls, but nothing else).
Is there a way to reach their customer service?
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Thanks @Fling , Im messaging them on Messenger now, but seems like they just have a bot, and they dont have any real customer service
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Is there a way to reach their customer service?
Yes, follow these instructions
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Thanks a lot. I reached out to them on messenger, but seems like they just have a bot, but not a real person.
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Try to reach them by chat because that's the only effective way to communicate live whit fizz, I am whit them for 3 years now and I know what I am talking about
Click on this link ->. https://fizz.ca/en/faq/status-services ( they are waiting for you, I try the link fees minutes ago)
Wait 3 seconds for the green bubble with a " ? " at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
And come back later to thanks me for having show you how to reach Fizz the right way !
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Little,
Some solutions for your texto
and for you can't receive call on your phone
Try to reach them by chat because that's the only effective way to communicate live whit fizz, I am whit them for 3 years now and I know what I am talking about
Click on this link ->. https://fizz.ca/en/faq/status-services ( they are waiting for you, I try the link fees minutes ago)
Wait 3 seconds for the green bubble with a " ? " at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
And come back later to thanks me for having show you how to reach Fizz the right way !
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When you transfer a number to any provider, it can sometimes take up to 24hrs for all servers to reroute properly to the new provider. This is not uncommon with any provider transfer.
If the problem persists after 24hrs, you can contact a customer service agent. Fizz Customer service agents are only available online. Here we are all end users like you.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method (and usually only one with Live chat), but facebook is the easiest (but not live, they will get back to you with a DM).
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Hello @little_sunshine, here is my 2-cents worth....have you received a text from Fizz on the topic of APN settings? If not, I suggest you check the APN settings on your phone, reset these to factory and then manually enter the Fizz APN settings found on their website. If you have reset your phone to factory settings and set the proper APN settings and still no go then there may be another issue. An alternate means of contacting a Fizz team member is to log in to your account, go to My Settings and Contact Form. This opens a Support Ticket and an exchange over the email address on your account. Best of luck.
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its probably haven't finish the transfer yet
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