NEW user: Hooked up and wrong speed 10Mbps instead of 120Mbps
Hello
I had working cable internet. Just plugged in the new Fizz modem and finished setup.
Multiple speed tests on different devices shows 10Mbps download instead of 120Mbps. I double checked my account and it should be 120.
Rebooted device and result is the same.
What next?
Best Answer
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I got the same issue on Wednesday. (January 12th). Support told me correct speed should be activated within 24 hours. 24 hours later, even after modem reboot, I still had the wrong speed. I contacted again the support, they escalated the issue to next support level. Today (January 14th), I received an email saying my speed profile has been updated. My connection is at full sped since then.
many users complained about this in the last days. They must have some issue their system for new activations…
I agree, it doesn’t give a good impression to new customers…
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Answers
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Hi,
I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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I tried the green bubble. none of the links work (Messenger).
Very frustrating experience for a brand new user. If i can't get some help in the next hour, im re-installing my old modem and sticking to current service provider.
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Everything with Fizz is online.
Try using another browser.
What works for me all the time, is using Firefox, opening a prive/incognito window, and then switching language on the forum to french (top right, little globe). From there, I go to https://fizz.ca/fr/faq/etat-services and access the "?" from there.
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