Phone searching for network

Mgg
Mgg Posts: 6 ✭✭
edited January 2022 in My Mobile

Phone searching for network 

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited January 2022 Answer ✓

    Hi @Mgg

    What type of phone do you have ? Does it support the Bands that Fizz uses ?

    For an LTE-compatible phone configured with LTE network preferences:

    -Calls: Your device must support HSPA 850 MHz

    -Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)

     

    Your phone can also support other frequencies that allow it to take advantage of the LTE network.

    -For a phone that only allows 3G or HSPA preferred:

    -Calls and / or mobile data: The phone must support the 1700/2100 MHz frequency (also called AWS)

    I assume you have already power cycled your phone a few times ?

    If the problem persists, you can always contact customer service.

    ------

    Fizz Customer service agents are only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


Answers

  • Mgg
    Mgg Posts: 6 ✭✭

    Thank you!

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, as Emporium pointed out, the device must be compatible with Fizz frequencies. Most, if not all, modern mobile phones for the North American market (those not listed specifically as 'international' devices) would support Fizz frequencies. Most phones support two ways to connect to a network, 1. automatically or 2. manually. Automatic is normally best but sometimes manually choosing Fizz or Videotron is more effective. Check the phone APN settings and manually add the Fizz APN settings if not automatic via a text from Fizz when you insert your SIM in another phone. If the APN settings are right and rebooting the phone don't work try resetting the phone to factory settings.

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