No UK add-on?

Stretchy
Stretchy Posts: 3 ✭✭
in My Mobile

I tried to get a UK add-on, but when selecting United Kingdom, the rates are not displayed, and there is no option to add it. Does this mean a UK add-on is not available at the moment? I see rates for Ireland, France, nothing for UK.

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Always the best reliable thing is to buy a SIM car when you land in UK. At this airport I will be kioskes who can give the best sim for Roy needs and your phone. Even Fizz recommend it

    You’ll be travelling several months abroad?

    We recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (whatsApp, Messenger...) to stay in touch on the road instead of calling and texting.

    source https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

  • Stretchy
    Stretchy Posts: 3 ✭✭

    I am not in UK, am in Quebec, want to call UK from Quebec. Have a Lyca sim when for when in UK. Cheers.

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Excuse me !


    Sometime whit some problem whit Fizz, doing that helps

    Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Chrome, Opéra, Edge or Fire


    Or

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Stretchy
    Stretchy Posts: 3 ✭✭

    Thanks for fast reply. Changing browser did not work, chat not working either but probably have add blocker on, will check that out.

  • Emporium
    Emporium Posts: 2,305 ✭✭

    It has been like that for some time.

    I don't know why. Maybe Fizz is negotiating some rates, but at the moment, there is NOTHING available.

    You can try contacting customer service agent, but not sure they will be able to help.

    One option could be to download the Fongo App on your phone, get a free local number and then buy some long distance credits with the app. It list the UK as $0.02/minute. Obviously this means you would be using some data, or connected to WiFi to make a call (I use the WiFi at home to make my calls usually).

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, if you call the UK or any international number on an infrequent basis there are many calling apps you can install on mobile or add money to your Fizz 'wallet' and use a per-use service like 10-10-710 which adds their charges to your phone line, covered by your 'wallet'. Best of luck.

  • MarcVivian
    MarcVivian Posts: 120 ✭✭

    Thank you!

  • ruckus
    ruckus Posts: 2 ✭✭

    Still no call pack available for the UK. I just added funds to my wallet and called a UK landline. The 10 dollars was drained in ~4 minutes. So it looks like it's around $2 a minute. Looks like I'll have to find another way.

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