Data activation problem
Best Answer
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Hi,
Add-Ons are active immediately. They’re valid until the end of your next payment cycle. In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.
Source: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
So if it's not, in that particalar case I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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@siruspoly How do you see it is not activated on your plan ? Did you check the usage in your account ? You do not see this add-on there ?
If you do not see it there then you need to contact Fizz by chat.
Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account.
View your current data usage and remaining data in your plan :
- Go to My Plans in your Fizz account.
- Scroll to see a usage summary for each Plan associated with your Account.
- Click on 'Details' to see more informations
To consult your complete usage history included in your monthly plan (Data, Calls, Text):
- Go to My Plans in your Fizz account.
- Into 'Manage Plan' menu
- Click on 'Usage reports'
To consult your usage history over your monthly plan (all Pay As You Go usage)
Where can I see a list of my Wallet transactions?
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On a plane !?
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