No data un USA
Answers
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Just to make it clear, you don’t have data on your fizz subscription but you need it while you’re in U.S?
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Did you activate roaming on your phone ?
Maybe try that :
When you are traveling outside your usual coverage area and using your phone, you must connect to an available local mobile network that is compatible with your phone.
Troubleshooting:
Is there mobile data in your plan?
- If your plan does not include data, you will not be able to connect to the Fizz mobile internet network.
- 1. You can adjust your plan to extend you data coverage to all Canada or Canada+US : this change comes into effect at the start of your next billing cycle.
- 2. You can also add data to your plan and use them right away by buying a Travel data Add-on.
- 3. Remember that you can also access the internet by connecting to a WiFi network.
- 4. If you are travelling, depending on the country you are visiting, you may be able to add money to your wallet to pay as you go.
- For more details, consult this FAQ : I’m travelling outside my coverage zone. What are my roaming options?
Is your mobile data activated?
- Activate mobile data on your phone.
- Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data.
- The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:
- Android: Settings → Mobile network → Mobile data
- iPhone: Settings → Cellular network → Cellular data
- If you are outside your coverage zone, you may need to activate mobile roaming data.
- The steps to follow to activate mobile roaming data vary depending on the model of your phone. here are two examples:
- Android: Settings → Mobile network → Roaming
- iPhone: Settings → General → Cellular → Options → Data roaming
Restart your phone
- Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
- Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
Is the Wi-Fi function turned off?
- Make sure you have temporarily deactivated WiFi on your phone.
- A phone could keep trying to connect only to WiFi when its WiFi function is activated.
- Deactivating WiFi, at least temporarily, may enable you to access mobile data.
- The process of deactivating WiFi can vary, depending on the type of phone. Here are two examples:
- Android: Settings → Connections → WiFi
- iPhone: Settings → WiFi
Is your APN is correctly set up? (Android)
- Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
- Settings → Connections → Mobile networks → Access Point Names → APN
- Fizz APN settings are:
- APN: mobile.bm
- MMSC: http://mms.mobile.bm
- MMS proxy: mmsproxy.mobile.bm
- MMS port: 80
- APN type: default,mms,supl
- If your phone offers you a predetermined APN type, choose “Internet + MMS”
- Other fields should be filled by default; if empty, they are not mandatory.
- Some phone models use the term “Proxy server” instead of “MMS proxy”.
Does the phone choose the right network?
- IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.
- The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:
- Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
- iPhone: Settings → Operators → Automatic/Fizz
- The frequency band used may vary from one service provider to another. It’s possible that your phone is not able to connect to all available mobile networks.
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