Son leaves for Toronto to study

Cathy N.
Cathy N. Posts: 8 ✭✭

My son is a Fizz customer but went to Toronto to study. He returns home, in Quebec, to visit every 2 months. Does he has to cancel Fizz and find another provider?

Best Answer

  • MyriamC
    MyriamC Posts: 920 ✭✭
    Answer ✓

    The majority of your usage (calls, texts and data) must be done on the Fizz network (Subscription area).

    We reserve the right to interrupt or block access to our network of partner providers Fizz EXT if you use your mobile service primarily on their networks for 3 consecutive payment cycles.

    Use our coverage map to check that you are using your phone in a zone covered by the Fizz network:

    Visit our network coverage map to check the subscription area.

    (On the coverage map the subscription area is Fizz network, the coverage area is patner networks)

    Check the name of the network indicated on your phone. If 'Fizz EXT' or if it does not say Fizz, you are on one of our partner networks and your usage will be considered extended coverage. You can adjust your phone’s settings to limit this usage by deactivating roaming on our partner networks.

    If you do not have the choice and you are geographically obliged to use the majority of your usage on our partner networks beyond the tolerated limits, we advise you to subscribe with the service provider who offers coverage in this area.

     

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,737 ✭✭

    Hi Cathy

    Here is what Fizz states - The majority of your usage (calls, texts and data) must be done on the Fizz network (Subscription area).

    We reserve the right to interrupt or block access to our network of partner providers Fizz EXT if you use your mobile service primarily on their networks for 3 consecutive payment cycles.


    More info about this can be found here - https://fizz.ca/en/faq/partner-networks

  • Ralph P. #33564
    Ralph P. #33564 Posts: 7 ✭✭

    Hey Cathy,


    No, it should be fine. Your son should still be able to use Fizz even though he'll be studying in Toronto.

  • Jsjcnxj
    Jsjcnxj Posts: 8 ✭✭

    no it would no be fine, obviously the majority of his usage will not be on fizz’s network.

  • Cathy N.
    Cathy N. Posts: 8 ✭✭

    Thanks. I will start looking for another provider.

  • StefanM
    StefanM Posts: 1,453 ✭✭

    It always depends on his usage. If he doesn't use his data excessively, Fizz will probably not care. However if he is streaming videos on his phone while being connected to data, it might raise some issues.

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