Why can’t I gift data ?

julien K. #39036 · September 2021

I’m trying to gift data to a friend.

But when I enter her phone number or email it’s says that I can’t gift data because this person doesn’t have a mobile data plan, which 1. Is untrue and 2. Nowhere is it mentionned that data cannot be gifted in that case.

Plus, I tried adding her in my fizz contacts but when i do so, it says that this number Ian not a fizz member, which, again, isn’t true.

Pleae help me, as it appears gifting data with fizz isn’t that easy.

PF_Ref_D2U9A · September 2021

Hi Julien

To be able to receive data gifts, both you and your friend must have paid for at least 1 GB of mobile data in your current plan. If your friend is using rollover or gifted data, she will not be able to receive gifts of mobile data from your plan.

Ask your friend what her Fizz privacy setting is set at. It has to be set at the default "The full experience"

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814