Lose sim card so need new one
Best Answer
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Hi,
here we're only users but you can buy a new SIM card if your card was lost.
- Go to My Plans in your Fizz account.
- Scroll to the Plan you wish to change.
- Click on Manage and choose Change SIM.
- Select Order a SIM card.
- Select your reason for ordering a new SIM card and click Continue.
- Add your shipping address. This is the address where we will ship your SIM card. It may or may not be the same as your home address.
- Choose your shipping method.
- Select a payment method and click Submit order to pay for your SIM card.
- ... When you receive your SIM card, go back to Change SIM and select Activate your SIM to replace it.
Source: https://fizz.ca/en/faq/how-do-i-order-sim-card
They're also available in the Greater Montreal area at Couche-Tard retailers.
Source: https://fizz.ca/en/sim-card
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Answers
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If you SIM card was lost and was already activated, To prevent identity theft or any fraudulent use,I suggest you toblock your SIM card (access to your plan and phone number) and your phone.
To do so, log into your Fizz account. Under My phones you’ll see an option to report your phone as lost/stolen.
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As already suggested, block your simcard and order a new one. Either via Chat or via the process Dapfizzer described. Alliteratively you can also buy a new Sim at a Couche-Tard store
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