Your payment was declined

FANTUAN618
FANTUAN618 Posts: 1 ✭✭
in Internet

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined "

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Then I asked other people and was told may be I've inserted the wrong address.

However, when I tried to change my address, I cannot pass the step of adding a credit card and got the error "This payment method was declined". Strangely, when I tried the same address I entered before head, I cannot pass this step to the payment page as the first time it went.

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I really don't know which step went wrong...

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @FANTUAN618


    Hi,

    this is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    They'll surely be able to resolve the issue.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    You can also do it on Facebook: https://facebook.com/fizzca.

  • DooomsDay
    DooomsDay Posts: 182 ✭✭

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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