My activation is pending, 24hours passed

3dvrd
3dvrd Posts: 2 ✭✭
in Your Fizz Account

I activated my SIM card yesterday, applied a new phone number, I tried, I can use the service, making and receiving calls. But today, I found the activation is pending, I cannot use the service. I need help. Thanks

Answers

  • Mike
    Mike Posts: 21,700 ✭✭

    Sorry I did not catch it if the service does not work or if it was working only the first day. If your problem is only the web interface I will suggest to wait

    You can also contact the support

    You can chat indirect

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • StefanM
    StefanM Posts: 1,453 ✭✭

    As Mike mentioned - please contact customer support. They will be able to help you. 24 hours is definitely not normal

  • 3dvrd
    3dvrd Posts: 2 ✭✭

    One ticket has been opened, thank you for your help.

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