Hello, anyone else got a payment declined email?

Sarah P. #31574
Sarah P. #31574 Posts: 4 ✭✭
in Your Fizz Account

 I checked my bank account and I got charged twice. 🤨

What do I do? Are they aware? I'm still waiting for an answer from Fizz.

Answers

  • Mike
    Mike Posts: 21,531 ✭✭
    edited August 2021

    Hi @Sarah P. #31574

    Today Fizz had some problem with the payment system, they will refund you, but you can contact the support

    You can chat indirect

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Sarah P. #31574
    Sarah P. #31574 Posts: 4 ✭✭

    Hi, thank you so much. They seem to have a problem with the chat bubble. Anyway, do I have to contact them for the refund or it is done automaticly? Also, I'm not sure since i'm at work but I think my internet got cut off because of that 😕

  • Mike
    Mike Posts: 21,531 ✭✭

    @Sarah P. #31574 They should refund/cancel the charge and you should be see in the next couples of days

  • Nicolas514
    Nicolas514 Posts: 42 ✭✭

    you need to open a ticket.. they double charged everybody.. smh

  • Macky666
    Macky666 Posts: 1 ✭✭

    je vien davoir le mème probleme il me dise que mon paiment a echoué et il me facture 2 fois mon forfais 🤬😡qde j

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