Technician has not arrived
Hello,
I have requested for a wifi modem for my home, the address is 2300 saint Mathieu.
The technician called, but I wasn't at the place, so he said I'll send someone else to come to the place before 12 PM.
I'm reaching to you to ask if someone is coming to my place.
Best Answer
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I guess you'll have to take another appointment... Technicians aren't employed by Fizz but by other companies like Vidéotron for exemple.
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
You can do it by your own on your profil parameters, or by contacting the customer service directly on Facebook: https://facebook.com/fizzca.
It's easier that way to chat with them.
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Answers
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I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
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You can also do it on Facebook: https://facebook.com/fizzca.
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You shouldn't put personal details on here, like your address. Everyone in the world can see it.
It's not 12 yet, so maybe they just haven't arrived yet?
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Hello, the technician hasn't arrived yet. What should I do?
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This same thing happened to me. You are supposed to be able to reschedule the technician visit 3 hours after the missed appointment. That didn't work for me so I had to go on chat with them.
It turns up the technician showed up unannounced the next day (which I was specifically told wouldn't happen). Maybe that will happen in your case but it's probably best to book a new appointment just in case it doesn't.
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I don’t recommend you putting your home address. Everyone else can see it.
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Be careful
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Have a good day.
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