It’s been a week and my sim hasn’t arrived

James_12345
James_12345 Posts: 13 ✭✭
in My Mobile

Grrrr

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Answers

  • Mike
    Mike Posts: 21,566 ✭✭

    @James_12345 sorry to tell you but after a week I almost sure that your SIM is lost or stolen

    But try to see the status

    You can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • KerberosMorphy
    KerberosMorphy Posts: 89 ✭✭

    Contact support, normally with Canada Post it should take like 2 days for delivery. Maybe a problem occur with Canada Post.

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