My payment didn't go through so you blocked my account.

lilymariejo
lilymariejo Posts: 2 ✭✭
in My Mobile

This morning, like 3 hours ago, I went online and did the payment, then made sure the info for the payment were right. I did the wrong order but still, the payment went through and I still don't have my service back. I need them today cause I will be traveling for the next couple days, starting later today. How can I get that fixed?

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Answers

  • Mike
    Mike Posts: 21,573 ✭✭

    @lilymariejo After the payment for a suspended service the reactivation can take around 2 hours, did you try to reboot the phone?

    Otherwise, contact the support as explained by KerberosMorphy

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