Suddenly cannot place any phonecalls
Hello,
I need help. I currently have the Quebec with unlimited voice/text and 4GB data.
Every day, i call the regular people that i usually call in the morning.
This morning, i get that the current plan does not allow you to complete this call. please buy an add-on.
i restarted my phone and its the same thing.
I don't understand what is happening. My plan has 7 days before it expires. I changed it to Canada thinking maybe it will help but it will not kick in until next payment.
can anyone assist ?
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Best Answer
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i got it fixed.
Chatted with support and they helped. They suggested to check the mobile network if its connected to Fizz. Mine had Automatic Network and it was checked on. I disabled automatic network and selected Fizz manually.
After that, i went back to automatic Network and ticked the option back to on. I was then able to call and receive calls.
I used this link for getting to chat
you have to login.
1
Answers
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same problem here....
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Try to contact technical support, either via:
- Messenger https://www.facebook.com/fizzca
- The Chat bubble, (You must be logged to your Fizz account, disable all ads blocker, go to a FAQ like this one: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan, click de bubble and ask for help)
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