Where’s my SIM Cards

Hi @Hayong

please check the status

You can see the status of all your Fizz orders in your Order history.

1. Log into your account and go to My profile.
2. Click on Order history / See details.
3. Click on the shipping number to see on the carrier’s website the details of your delivery.
4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

you can always contact the support, when you are in the FAQ’s page, click on the green bubble in the bottom right corner, and chose chat