Where’s my SIM Cards

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Hayong
Hayong Posts: 1 ✭✭
in My Mobile

I ordered 4 SIM Cards last month, but still I’ve not been received those.

what happened to me?



Your SIM Card is on its way 

Item: 4 Fizz SIM card(s)

Payment type: Credit Card

Total 45.99$ 

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Answers

  • James_12345
    James_12345 Posts: 13 ✭✭
    Options

    I would contact fizz through Facebook or another platform and ask them for a refund or to check your order

  • Mike
    Mike Posts: 20,783 ✭✭
    Options

    Hi @Hayong

    please check the status

    You can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    you can always contact the support, when you are in the FAQ’s page, click on the green bubble in the bottom right corner, and chose chat

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