Activation Pending - no ticket updates

EssBe
EssBe Posts: 3 ✭✭
in Your Fizz Account

Hi all! I transferred a line into Fizz yesterday. My Fizz account shows Activation Pending 18 hours later. When voice and data with the old provider stopped working I popped in the Fizz SIM but have no service yet. I chatted with support and they opened a ticket 5 hours ago but there has been no progress and no communication. In the meantime anyone that calls my number get's a "Your call cannot be completed at this time please check the number and try again...". I've been told by chat support to keep waiting until the dedicated specialists have resolved the issue with no timeline or clue regarding what is wrong. How long is fair to wait for some feedback. What is the process to communicate with tech support?

Thanks

Answers

  • Mike
    Mike Posts: 21,700 ✭✭

    @EssBe

    You cannot only the first level support can, you will receive an email when the situation is solved

  • EssBe
    EssBe Posts: 3 ✭✭

    Mike - Thanks for the quick reply. Does that mean first level support can request feedback from tech support for an update? Also, just to be clear is first level support the chat service?

  • Mike
    Mike Posts: 21,700 ✭✭

    @EssBe Yes the first level support is the chat you cannot contact the second level/escalation support only the chat can do that

    The second level they close the ticket, usually say everything is solved :(

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