It says my appointment to install my wifi is completed but it’s not?
Hi I just moved and I am supposed to have an appointment for someone to come re-installer my rooter (wifi) between 12 and 5. No one has come yet and in my profile it says the appointment is completed. Is this normal?
Best Answer
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Hello @Sophie B. #29583
What do you mean by "re-install"? If you moved and brought the modem with you, check to see if any coaxial cable comes out of a wall and plug your modem to it. Maybe the tech just checked that your place gets the signal it requires.
Otherwise no I do not think it is normal.
Chat with Fizz to find out what is happening, but keep an eye on the door just in case :
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
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Same problem here! Help would be appreciated
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