Why can't I call?

daniel G. 85408
daniel G. 85408 Posts: 4 ✭✭
edited April 2021 in My Mobile

Whenever I try to call someone I get the message "you do not have access to this service, please call 611". I called 611 and they weren't able to do anything for me. Is there anything I can do to fix this problem%


Thanks

Best Answers

  • Fizzy
    Fizzy Posts: 11,809 ✭✭
    Answer ✓

    Hi daniel G.,

    Have you tried restarting your phone?

    Please also check your Fizz account to ensure plan payments are up-to-date.

    Have you been able to make calls previously? What phone model are you using?

     

    You could also try the following: do a manual network search, choose Fizz EXT, wait a few seconds and then come back to the Fizz network and try to call and send texts.

    Here are two examples depending on your phone type:

    Android: Settings → Connections → Mobile networks → Network operators → Search for

    iPhone: Networks : Settings → Operators / Settings - Cellular data - Network selection - Disable automatic selection.

     

    More helpful tips can be found here: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

    If the problem continues, you can Live chat with Fizz support:

    1. Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2. Any ad blockers in your browser should be disabled.
    3. open one of the help links mentioned above from Fizz Solution Hub
    4. The green chat bubble should appear after a few seconds in the bottom right corner.
  • daniel G. 85408
    daniel G. 85408 Posts: 4 ✭✭
    Answer ✓

    Choosing the fizz extension network works, thanks.

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