two payments ?
Alex C. #41726
Posts: 1 ✭✭
I had a double payment today + an email saying that the payment didn't go through.
Trying to find the hours the customer service is open is looping back to the Solution Hub welcome page. If it is open at this moment, I can't see the chat bubble.
How do I get this issue resolved ?
Trying to find the hours the customer service is open is looping back to the Solution Hub welcome page. If it is open at this moment, I can't see the chat bubble.
How do I get this issue resolved ?
21
Best Answer
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Chat is the best way to reach Fizz. They are 24/7 as stated at https://fizz.ca/en/contact-us
To chat:
1- Go to a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
2- At the bottom right, look for the big green question mark
3- Click it, a bubble will appear
4- Type in your question
5- Just *AFTER* the number of customers preceding you will be displayed in order to manage your expectations. It's updated in real time.
The "?" is not visible?
- make sure no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- make sure javascript is enabled.
- try with a different browser
Still not able to connect?
Visit https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Good luck!
Click the image below to enlarge it.5
Answers
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Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day
Here more info : https://community.fizz.ca/questions/2618237-charged-twice-psa
The problem append to all client who paid today so you cant do mutch exept tell it to the support and wait. Have a nice day 5 -
Hi Alex
Theres a lot of people having payment issues. Plz, don't ask for help at support, its a Known bug. Report it if there's still a problem in a couple day!
Have a great day! 4 -
Yes many customers are experiencing issues with February payments.5
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Yes a lot of people have the same issue. They will probably fix this for everyone.5
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Fizz have some trouble with the payment. Please don't contact them about it. They are working on it. If the problem is still there after couples of days, contact them!
Good luck and have a nice day! 3
This discussion has been closed.