the Fizz App is still NOT working after all I have read and test ! anyone in the Fizz team to fix th

Laurent D. #40963
Laurent D. #40963 Posts: 7 ✭✭
in Internet
Yes I re-start many times the Modem,
Yes I delete and re-install my App on my mobile and tablet
Yes I reset the Modem from 0,
Yes I ask the community and find many questions like mine NOT answered !
Have you a humain team Fizz ?!
because despite of yours answers made like a FAQ style, I don't find any solution at all !
I still need to control the Wifi in my house and I am not able to do it, thanks FIZZ !

Answers

  • Fizzy
    Fizzy Posts: 11,795 ✭✭
    Hi Laurent

    Another option is to change your modem settings on a browser.

    Go to http://192.168.0.1/login.htm (username: cusadmin and your wifi password)

    If you prefer the Fizz WiFi app and are having trouble, you can contact Fizz support here: https://fizz.ca/en/contact-us
  • Marina R. #37793
    Marina R. #37793 Posts: 168 ✭✭
    Did you try to contact the support?
  • Mastaiso
    Mastaiso Posts: 923 ✭✭
    Hi Laurent,

    You can always use the web based version in your browser: http://192.168.0.1 and use cusadmin for the username and your wifi password as the password. Have you tried on another phone/tablet?
  • Laurent D. #40963
    Laurent D. #40963 Posts: 7 ✭✭
    I also tried to connect to the IP address and it is not accessible.
  • Laurent D. #40963
    Laurent D. #40963 Posts: 7 ✭✭
    I also tried to contact the support, but if you know how we can reach someone easly I would be gratefull ! I just turn around into the forum or the social options like messenger or twitter and still .. when I send a message it says it may take time to answer... it make no sense !
  • Fizzy
    Fizzy Posts: 11,795 ✭✭
    Laurent

    If you try on a computer or laptop, you can Live chat with Fizz support at any time:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    More information available here: https://fizz.ca/en/contact-us
  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    You can control it without the app like Fizzy said.

    Do you use the modem fizz as router ou do you have your own router ? If you have your own router you have to make setting on it.

    Do you try to reset the modem to is factory setting ? Maybe you has made a changed who create the problem ?

    Yes sure Fizz has a team and they are human. They have customer who can help you too here (im not sure if Fizzy and Mike are human but the reste yes :p ).

    Its an problem but not really a problem of Fizz in my opinion its dans hardware/software problem so please dont be mad we juste have to find a solution :) Have a wonderfull day :)
  • Alexandre L. 85994
    Alexandre L. 85994 Posts: 531 ✭✭
    Hi Laurent,
    I would personnaly try those Fizzy tips or I would try to contact Fizz support!
    Good luck and have a nice day! :)
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