Why is my voicemail full?

Marina S. #40956 · February 2021

Hello, my voicemail is always full and the system tells me I have 10 saved messages. However, in the "saved messages" menu, there are NO messages! How can I retrieve those saved messages and free my voicemail? Or can I increase the number of messages the voicemail can hold? Thank you

Mike · February 2021

HI Marina

It seems that you have saved messages

Seu_Madruga · February 2021

Hi Marina,

Did you try checking this guide? https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

There's a section explaining how to delete the messages. Copy-pasting here:

To delete a message:

Once a message has been heard, press 7 to delete it. If you'd like to delete the message without listening to all of it, press 3-3 to go to the end, and then 7 to delete it.

NinjaBunga · February 2021

Deleting your saved message should do it. From time to time I also have issues deleting my message, it seems that the voicemail service is somewhat picky on when you press the button during the message.