Unable to buy travel add on for the USA?

Stephen F. #1250 · February 2021

I'm trying to buy a travel ADd on for the USA but it doesn't appear in the list of countries

Mike · February 2021

Hi Stephen

I was able to find it in french
try to switch in french and type États-unis

If you have time signal it to the customer service

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Waldo · February 2021

I found it typing United States of America

Alexandre L. 85994 · February 2021

Like Mike said,
I find it too in french, maybe you have to swap it!
Good luck and have a nice day!

kokoboko · February 2021

Like Waldo said.

Yelena · February 2021

I don't see the US in the list of countries for travel add-on either in English and in French. Is it really a bug, or maybe we cannot buy an add-on for US but only change the coverage?

Fizzy · February 2021

Yelena, I noticed both Canada and USA travel add-ons have been missing.

However if you switch over to French when you are purchasing travel add-ons, you will see that "États-unis" is there (you must enter it with the accent).

I also seem to remember there was post a while ago, someone asking why can't we just search "Etats-unis" (without using the accent).

Fizz support may need to investigate further here.

Yelena · February 2021

Fizzy, I tried to find États-Unis in the French version and I did put the accent. It's not there (I attached a screenshot to my previous message).

Fizzy · February 2021

Maybe the bug is worse than I thought. "États-unis" was definitely there when I checked earlier. I can check again tomorrow.

And here is a screenshot of Canada Travel add-on I have saved (from October 2020)