Unable to buy travel add on for the USA?
Stephen F. #1250
Posts: 1 ✭✭
in My Mobile
I'm trying to buy a travel ADd on for the USA but it doesn't appear in the list of countries
22
Answers
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Hi Stephen
I was able to find it in french
try to switch in french and type États-unis
If you have time signal it to the customer service
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page9 -
I found it typing United States of America9
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Like Mike said,
I find it too in french, maybe you have to swap it!
Good luck and have a nice day!
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Like Waldo said.6
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I don't see the US in the list of countries for travel add-on either in English and in French. Is it really a bug, or maybe we cannot buy an add-on for US but only change the coverage?5
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Yelena, I noticed both Canada and USA travel add-ons have been missing.
However if you switch over to French when you are purchasing travel add-ons, you will see that "États-unis" is there (you must enter it with the accent).
I also seem to remember there was post a while ago, someone asking why can't we just search "Etats-unis" (without using the accent).
Fizz support may need to investigate further here.5 -
Fizzy, I tried to find États-Unis in the French version and I did put the accent. It's not there (I attached a screenshot to my previous message).5
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Maybe the bug is worse than I thought. "États-unis" was definitely there when I checked earlier. I can check again tomorrow.
And here is a screenshot of Canada Travel add-on I have saved (from October 2020)5 -
Stephen,
Please, change for the french site
and type: for your search: États-unis3 -
The information are back also in the english part3
This discussion has been closed.