Need a costumer help?

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Anthony D. #33815
Anthony D. #33815 Posts: 1 ✭✭
in Internet
I need help

Answers

  • Luc T. #39973
    Luc T. #39973 Posts: 251 ✭✭
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    Yes, could you put your question? Here is for community group. If you need special support:

    You can contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy Posts: 10,895 ✭✭
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    Hi Anthony

    You can Live chat with Fizz support at any time:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    More information available here: https://fizz.ca/en/contact-us
  • Gilles
    Gilles Posts: 1,340 ✭✭
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    Can you give more info so we can try to help you
  • Princessa
    Princessa Posts: 60 ✭✭
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    I suggest you try asking your question here in the community hub. Otherwise you can also chat with Fizz via Facebook Messenger, WhatsApp, iMessage or Twitter. They usually respond quickly.
    Good luck!
  • Manny L.
    Manny L. Posts: 99 ✭✭
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    Hi Anthony, I would definitely contact support, they should be able to help with this. There are 3 ways to do so:
    CHAT
    Go to this page (any article will do) https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Log in if you're not already.
    The business hours are every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
    FACEBOOK
    You can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower but they'll get back to you for sure)

    CONTACT FORM
    You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.
    Good luck!
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