charged the monthly amount for one week of usage as I ported my mobile number from fizz & Should get
Answers
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Hi Mahesh
This is the rule, the mobile plan is not calculated prorate
However, if this was your first month, you have a 15 days trial period
Check here
https://fizz.ca/en/faq/unsubscribe
Please contact the support in order to delete your phone number here we are users.
You can also contact customer support by chat
1- Click on this link: https://fizz.ca/en/faq/unsubscribe
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option5 -
Hi Mahesh,
Because FIZZ is a prepaid service. You wont get prorata for mobile but yes for internet.
You can contact FIZZ support for that.
To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.
1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.
Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.
Have a nice day3 -
And other carriers they return back the extra charged money with in next month..! I hope fizz will also take such kind of actions for the beneficial of their customers as I’m the customer for 16months3
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Fizz is a prepaid service. They will always charge the full month in advance. However, since you didn't stay for two weeks, you should reach out to support. They might be able to refund you your money.3
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manesh,
It's normal.
Do you know that Fizz is a pre-paid provider?
Fizz plans are always paid by credit card and charged before the service is offered.1
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