Phone app does not connect to wifi

Hi Alessandro

You have couple of options
.
Use the browser to connect the modem admin page

1- Connect to your Wi-Fi network.
2- Open the browser on any device, and enter the address 192.168.0.1
3- Log in using these credentials:
- Username: cusadmin
- Password: (Enter your password, the one you chose when you initially configured your network)
4- Security > Device Filter
.


Make a modem reset

If any changes have caused a problem, you can factory reset your modem at any time. 
 
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
 
Once your modem has restarted, follow the same instructions as when you first installed it. 
 
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
 
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).


Or empty the app data and cache

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Alessandro, did you get your problem fixed ?