I deactivated my account and now i wanna reactivate it but with another different number how do i do

Zahurul
Zahurul Posts: 3 ✭✭
in Your Fizz Account
Can i still be able to use a referral since i wanna change everything? My brother had this account under my email but he deactivated his phone line. Now i'm with fido and wish to come to fizz, can i be using the same account? Since i already have this account under my email or else i cant remake another account with the same email.

Answers

  • Mike
    Mike Posts: 21,568 ✭✭
    Hi Zahurul

    In order to use the referral you need to create a new account (With a new email), the referral can be used only to the first plan. Since it is for new clients.

    Therefore, you need to see what it is better for you, create a new plan under your account, without the referral or create a new account with the referral?

    You can reuse the same SIM for the 2 options
  • StefanM
    StefanM Posts: 1,453 ✭✭
    In order to get the referral you need to create a new account. There is no other way. You could try to reach out to support to ask - maybe they will give you the referral but I doubt it.
  • Fizzy
    Fizzy Posts: 11,795 ✭✭
    Hi Zahurul

    You can only use a referral code, when activating the first plan. So a new account with different email (or email alias) will work.

    As mentioned, if you still have the Fizz SIM card from a previous plan, it can be reused.

    Otherwise, you can get a Fizz SIM card for free (until January 4 2021 while supplies last) if there is a participating Couche-Tard near you: https://fizz.ca/en/couche-tard-sim
    You just need to install the Couche-Tard app, enter your email and wait until you are at the cash and ready to pay before using the electronic coupon. And the Fizz SIM card will be free!

    To sign up for Fizz mobile, please follow the instructions here: https://fizz.ca/en/how-it-works

    Once you have your SIM card, go here: https://fizz.ca/activation

    You will need to have a valid credit card on hand: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    If you transfer your number, here are the instructions:
    https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
    Otherwise, you can select a new phone number.

    Make sure your phone is unlocked and compatible with the Fizz network.
    https://fizz.ca/en/faq/compatible-devices#2

    Also note that the referral code you use must belong to an account with an active plan.
    This is a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).

    If you need a referral code, there is a list here:
    https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=15
    You can choose mine or the code of someone who has helped you. =)
    To be transparent, both parties will receive the bonus credit once you have paid your second bill.

    Welcome to Fizz!
  • Sharpie22
    Sharpie22 Posts: 401 ✭✭
    I think you can't do that, you would need a new account completely.
  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 241 ✭✭
    As other have mentioned, to use a referral code, you will need a new account
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Zaharul,
    Please, open an account to Fizz and use another email adress.
    You'll be able to activate your first mobile plan and apply a referral code before january 6th to get 50$ after your second payment.
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