My data is not working after Fizz said my plan was reactivated. How do I fix that?

Yali N.
Yali N. Posts: 2 ✭✭
in My Mobile
I changed credit card and my account was deactivated. I entered the new card and received a confirmation from Fizz telling me the account is "now in good standing" on Dec. 31, 2020 and that the plan "has been reactivated".
However, the data is still not working.

Answers

  • Mike
    Mike Posts: 21,577 ✭✭
    Hi Yali

    Please try restarting your phone.

    Did you try to check the APN configuration?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Est-ce le réseau de Fizz qui est choisi?

    Assurez-vous que votre téléphone sélectionne le réseau mobile de Fizz automatiquement.

    IMPORTANT: Avant tout, assurez-vous que votre carte SIM est bien insérée dans votre téléphone. Si elle ne l’est pas, le menu ‘’Réseaux mobiles’’ ne sera pas visible.

    Android: Paramètres → Connexions → Réseaux mobiles → Opérateurs de réseau → Recherche de réseaux → Automatique/Fizz

    iPhone: Réglages → Opérateurs → Automatique/Fizz

    You can contact Fizz support by chat for help

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Yali N.
    Yali N. Posts: 2 ✭✭
    Thank you, Mike. It worked.
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Glad you could figure it out and Mike could help you!
This discussion has been closed.

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