Internet bug 10 dec ?

Hi Katleen


Sorry you are having internet issues, personally I do not have any problem.

Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speed test using a device connected to the modem by ethernet cable.

If the problem continues, you can try rebooting the modem.

Or a factory reset of the modem by pressing and holding down the small button behind the modem for 20 seconds with a sharp object like paper clip. if you do this YOU NEED to redo the initial configuration.

Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home.

Try to connect to your modem with ethernet cable or with the Fizz app, this will give you an accurate measure for the speed test.

Does the speed issue happen with wifi only or also with ethernet connection?

If the problem is happening with wifi only, you may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find the channel which is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channel usages of nearby devices.

To change the channels:

1- Connect to your Wi-Fi network.
2- Open the browser on any device, and enter the address 192.168.0.1
3- Log in using these credentials:
- Username: cusadmin
- Password: (Enter your password, the one you chose when you initially configured your network)
.
4- In the green bar, select Wireless.
5- Then select: General settings → 5 GHz and/or 2.4 GHz →Wireless channel
6- Select a different channel.

If there is no improvement, you can contact customer support by chat at anytime 24/7:
1- Click on this link: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat

Hello Katleen, everything looks fine on south shore of Montreal, try to restart your computer and after your router. Sorry, have a beautiful day

Everything is ok for me 67/11, ping 7ms and gigue 3ms.