How do I cancel my home internet
Gatesroy75
Posts: 1 ✭✭
in Internet
How do I cancel my home internet
21
Answers
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Hi Gatesroy75,
Sorry to see you go.
How to cancel home internet: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $150 (plus applicable taxes). Detailed instructions will follow.
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
Have any questions for Fizz? You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any one of the FAQ help link pages mentioned above.
4- The green chat bubble should appear after a few seconds in the bottom right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.9 -
Hi Gatesroy75
To cancel your home internet, follow the below steps,
- Log into your account and go to Manage.
- Click on Unsubscribe.
- Scroll to the bottom and confirm by clicking Unsubscribe.
- Tell them why you are unsubscribing.
- Enter the date when you want Home Internet service to end.
- Click Unsubscribe.
- On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.
If you need more assistance I would recommend to chat with a FIZZ Agent.
For more information : https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Have a good day9 -
I did send a request to cancel on Nov 06 for service finishing on nov17th but till now the other provider is not able to connect because Fizz don’t want to give me the REQUISITION number needed to be able to connect my new provider
Be aware before you sign up with Fizz
I am a prisoner between two cable providers9 -
Amar ... strange story...which is your new provider?7
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Gatesroy75,
You can cancel yourself your Fizz internet plan.
First, log to your Fizz account.
Click on: Manage my plan
Click on: Unsubscribe
see:
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
and for the return of the modem:
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem9 -
Many users gave great and similar answers, time to select "Best Answer" and close this discussion.6
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My new Provider is IVC Telecom8
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You can ask fizz if you still need help on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!5
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Sorry to see you go
2
This discussion has been closed.
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