Why my phone loses signal for more than one week?

Bobin · November 2020

My phone loses the signal for more than one week. No matter I'm in-home or outside. I cannot make or respond to a call or sending a message. When I turn off my phone and restart it, I can find the signal. But soon it loses again. Is it the problem with my SIM card? Could you please help me?

Lieux · November 2020

Bobin try your sim in another phone to check if it’s your phone or your Sim.
If you still have a problem reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy · November 2020

Hi Bobin

As Lieux mention, please try a SIM card swap with another phone.
If the problem continues to occur on your phone, you likely have a hardware issue or incorrect settings. You can try a factory reset of the phone or you may have to replace it.
Which phone model are you using?