may i continue the wifi plan?
mary G. #34620
Posts: 1 ✭✭
in Internet
my roommate move out and I want to continue use the wifi of fizz, what should I do?
16
Answers
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Hi Mary
You cannot sorry, this is a common question
Try to contact the support, to see if they can do something on their end
Pour contacter le support par clavardage de 8h à 21h
1- Connectez-vous à votre compte (voir en haut à droite ).
2- Tout bloqueur de publicité de votre navigateur doit être désactivé.
3- Vous devez être sur une fiche d'aide, par exemple https://fizz.ca/fr/faq/comment-mettre-a-jour-mon-mode-de-paiement-ou-ma-carte-de-credit
4- La bulle verte devrait apparaitre en bas à droite de la page
Si la bulle de clavadarge n'apparaît toujours pas en bas de la page à droite après quelques secondes, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez un message sur Facebook Messenger https://facebook.com/fizzca.0 -
Mary that’s not possible. The account and the modem and the credit card is hers. She will need to cancel her plan and you will need to have one on your own. https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet7 -
It's up to your roommate since everything would remain in their name. You cannot transfer it.6
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Mary,
You are welcome to remain with Fizz but you will have to open your own account, order your modem and schedule an appointment with a technician.
In doing so, if you do not have a mobile account yet, you can use a referral code that will give you a 40$ credit for your 3rd monthly payment. You can find a referral code here :
https://communaute.fizz.ca/questions/2198330-codes-reference-seulement
Welcome to Fizz !6 -
Hi. Is possible if your roommate change the email with yours, and the payement mode with your credit card. Like this, you can conserve the rebate actuelles (if they are already). If there is no rebate or points, you don't need it. and I suggest to do your own account.9
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mary,
Sorry, No
You cant transfert it to you.
Your roommate must cancel his Fizz internet plan and return his modem to Fizz.
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
After this, you have to order a Fizz internet plan for yourself and fix a date for your installation with a technician.
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Good news!
You can subscribe to Fizz internet and apply a referral code to get a credit of 40$ after your second payment (this special offer is available until november 18th).
I suggest you to take mine if you need one.
https://community.fizz.ca/questions/2198337-place-referral-codes0
This discussion has been closed.