Waiting 4 text message to insert sim card. Received text message with 3 attachments is that a fizz t
New customer. I followed Transfer of phone number instructions. Now 3 hours later no text message from Fizz to insert sim card. I did receive a text message from unidentified soarse with 3 attachments I threw it away. Hope that was not Fizz! My phone presently cannot make calls, the message says on the phone I am not registered, on the network!
24
Best Answer
-
Austin are you sure that your phone is unlocked?
For your transfer ask fizz directly Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca12
Answers
-
Hi Austin
First try restarting your phone. Also follow the advice of Lieux. Even though you requested a transfer of your number, once your Fizz SIM card has been activated, you should be able to make outgoing calls and send texts.
Also does your old provider SIM card still work?11 -
Austin, in my case I recieved the text a while after the transfer was actually made. It did help to restart my phone to install any up on dates needed.11
-
Thanks for the help. I put in the new Fizz sim card, next I received instructions by text. The phone now works. However I thought I would be able to send a photo as an attachement in a text , but the spinning wheel comes in and doesn't stop! I don't have gigs for internet on the phone. Can I send a photo in a text message?11
-
Hi Austin
Welcome to Fizz! It's great you got your service started.
You do need to have mobile data to be able to send MMS as picture texts consume data.
There are a few options available:
- You can add data to your plan and use them right away by buying a data Add-on.
- If another Fizz customer gifts you a data perk, you can use it right away.
- You can adjust your plan to add data. This change comes into effect at the start of your next billing cycle.10 -
Thanks for the question9
-
Thanks for the quick answer. If I understood correctly to send a photo along with some text, requires a step up to the 27$ level, for my cellphone per month.10
-
Hi. Even you have data, you have to setup your phone. You may execute the text message from Fizz or see here https://fizz.ca/en/faq/what-are-fizz-network-settings-apn In case of problems, contact Fizz here https://fizz.ca/en/contact-us8
-
Hey, is your problem fixed by now? If not, let us know! And if it is, please choose a best answer and close this topic
Have a great evening !1
This discussion has been closed.