Not authorized to go on phones page?

Félix_ · October 2020

Hi Fizz Community,
Why I'm not able to reach the phones page? I want to click on it and a message appears : "you are not authorized to see this page". Why?

gabibel · October 2020

You should try to contact Fizz support through Messenger!

Carlo C. · October 2020

Félix, the phone page and the phone offering system is currently being beta-tested. If you were picked as a beta tester you should leave that as a comment since it's a bug. If you're not it's probably due to the fact that this area is not available for you at the moment. Contact Fizz to see which situation it is by logging on and accessing green chat bubble or through Facebook Messenger.

Daniel A. 72145 · October 2020

I had the same problem. If you clear your cookies and try to access the page in incognito mode, sometimes it will let it you in. That’s what support chat told me to do. It’d also worth try a different browser. I found I was able to access the Phones page on chrome but not on safari.

Raphael F. #31673 · October 2020

The phone program was available a couple weeks ago. You had to sign up by contacting Fizz tech support. I suspect it will become available for all customers by spring...