I am a new customer and have my installation date for tomorrow but I never received my modem ?

Tina S. #33481 · October 2020

Can you please advise how this works exactly. I have subscribed to an internet plan and have installation scheduled for tomorrow. I thought this was done online but I never received my modem ?
Help?

Fizzy · October 2020

Hi Tina

No worries. The install technician will be bringing the modem to your place during the installation appointment.

You can see more info here: https://fizz.ca/en/internet/how-it-works

Step 2 mentions: Schedule the delivery of your modem.

Easy Self-installation

"As part of the precautionary measures against the COVID-19 virus, our technician will leave your Fizz Wi-Fi modem at your door. The verification of your connection will be done from outside. You'll then have to follow our simple instructions to install your modem and configure your network yourself. The technician will be in his truck and won’t leave until he can validate everything is good to go."

Please also check this help link for more info:
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

PsykoB · October 2020

A videotron technican will bring you your modem/router. Pretty easy to install if you already have Videotron at home

Andrée · October 2020

Hi Tina,
The technician will bring the modem when the installation is scheduled. Quite easy to install.
Welcome to Fizz.

PierreYves · October 2020

Not to worry Tina,
Your modem will be delivered at the installation scheduled time tomorrow.

MichelP · October 2020

Tina,
Dont worry,
The day of your internet installation (tomorrow), the technician will bring you the modem with complete instructions for installation.

Samuel C. 73358 · October 2020

Hi Tina
D'ont worry, tomorow when the technitian will come over he will bring with him the modem and install it.
Have a great evening:)

Ariane P. 70031 · October 2020

Tina, the technician will bring it

LemonHead · October 2020

Technician brings it with him

Carlo C. · October 2020

Tina, as the other users say the tech brings the modem. He is only there to make sure a cable is available inside your home. All necessary instructions are on the modem packaging and are very easy to follow.