There are 4 charges on my MC for 26,97 which I did not make Why?

John W. #33321 · October 2020

Please check this and remove these charges. I did NOT MAKE THEM

Andrée · October 2020

Hi John,
Sorry about this,
You should contact the Fizz team by chat to correct this issue.

Carlo C. · October 2020

Hi John, we're all users here so we won't be able to help you. Get in touch with Fizz directly either by logging in and using the green chat bubble or through Facebook Messenger.

Daniela P. #33065 · October 2020

John, sometimes their system reach an error and then retry the card. You are not the first one, but they refund all the amount, sometimes is automatically after few days, sometimes you have to contact Fizz, and they will refund faster.

Fizzy · October 2020

Hi John

That amount is charged for the $23 plan (including $0.46 fee + taxes).

What are the dates of these charges on your statement?

Please logon your Fizz account to see your active plan(s). You can also see the transaction history of each plan.

For excessive or unauthorized charges or payment issues, please contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-payment-cycles-work
4- The green chat bubble should appear after a few seconds in the bottom right corner.