i have 3 services and i need 3 credit cards to pay each one why?

stephen W. #3594 · October 2020

the credit card expired i received new card and it will not allow me to put the 3 services on one credit card why?

Lieux · October 2020

Stephen it’s possible. You need to enter your new credit card first and after cancel the old one After you need to apply your new credit card to each account you have. https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Reach fizz if you still have problem Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
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Fizzy · October 2020

Hi Stephen

If you want, you can use the same credit card to pay for your 3 services.

Here are the steps to update a payment method, and associate it to your plans:
1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.

More info available here: https://fizz.ca/en/faq/what-payment-methods-can-i-use
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any of the above FAQ help links.
4- The green chat bubble should appear after a few seconds in the bottom right corner.