Why my card didn't activate?
Valeria C. #31999
Posts: 1 ✭✭
Hello!
I was charged for the tariff, but the SIM card was not activated
Why?
I was charged for the tariff, but the SIM card was not activated
Why?
14
Answers
-
Hi Valeria,
did you try the SIM in your phone?
Do you have a specific message?
Did you transfer your number? This can take up to two hours
Give us more informations
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.6 -
Depending on the situation Fizz support might be able to help you more than us.4
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Valeria,
We are Fizz users like you.
Please, contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it sown to the right of the page.2 -
try to restart your phone0
-
Hi Valeria. Did you activate the SIM? Please share with us.6
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