Installation no show?

Andrea O. #31150 · September 2020

Appointment scheduled for today. I took a half day off work to be home for the install between 12-5:00 pm,and nobody shows up?
A 5 hour window should be more than enough to account for any delays.
What's my next step?

Mike · September 2020

Hi Andrea,

Sometimes the tech has problems with previous installations it happened to me too.
In a couple of hours, you will receive an email saying that you missed your appointment.

You need to wait tomorrow afternoon to have the opportunity to take a second appointment.
Probably you should also contact the support to let them know your disappointment.

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

To reschedule your technician appointment:

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- Click on Reschedule.
This will open the booking interface. Select a new day and time slot and click Save.
Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.

MichelP · September 2020

Andrea,
Unfortunately, it happens that the technician didnt come for an installation.
You will be obliged tomorrow to reschedule another appointment with the technician.
see:
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
First, log to your Fizz account.
Click on: My plan (internet)
Click on: Manage my plan
Click on: Appointment
See the appointment missed,
Click on: Reschedule, choose a day and an hour at your conveniance for the installation
and, click: save.

Andrea O. #31150 · September 2020

Showed up about an hour later.
All is good.:)

Danny M. #31189 · September 2020

Hello Andrea, welcome to Fizz! I would be furious if I had to reschedule again after waiting for the 5 hour window. I am happy there was only a slight delay of 1 hour.