No internet today?

David S. 60273 · August 2020

I'm in Ste-Julienne and been with fizz for almost a year now and today and few weeks ago we're starting to experience internet loss which is annoying because i work remote and need my internet badly. So far it happened during the weekends but very worried for my weekday. Modem's lights tells me everything's alright but no internet. I rebooted and all. Do i really need to go as far as pushing that little button with a pen? I really feel it's the network... I hate being in the dark for a service i pay for.

Fizzy · August 2020

Hi David,

Check the led status, specifically the two arrows if they are blinking you have a problem with the cable.
If not, try to turn off the modem for 5 minutes

This is the Fizz guide
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact Fizz support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

David S. 60273 · August 2020

Hi thanks, but I did the factory reset and it connects to the modem but no internet still. It was working this morning. Nothing changed. We left, we came back and nothing.

Fizzy · August 2020

There may be an outage in your area.

Please contact Fizz support by chat, available from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

George S. #20091 · August 2020

Restart your router. If it didn't work, please contact support fizz

sergiu B. #3629 · August 2020

Hi. Im in Pincourt and the same thing. No internet since a few hours ago.
Will try tomorrow morning.
If not will contact support.

SuperFizzeur · August 2020

Hi David.
There an outage right now.
Have a nice day

MichelP · August 2020

David,
I hope your internet connexion is working well this morning.
If not, please, contact the Fizz customer service by chat to know more about it.
Chat is available from 8h00 to 21h00.