Network seems to be out of reach from my cottage regularly since last Friday, any issues around the

Patrice H.
Patrice H. Posts: 1 ✭✭
in My Mobile
It's been working without a glitch for my alarm monitoring for over a year but in the last week, I've had 3 outages period starting last Friday. The last one started yesterday, September 16th around 16h45 and it's not restored yet going on almost 24 hours! Thanks.

Answers

  • Mike
    Mike Posts: 21,710 ✭✭
    Only the support can tell you if there is a problem in your area

    Did you try to reboot the modem?

    If you have problems with the internet stability, read these FAQ:
    1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

    If your problem persis after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
    2- Open any of the Fizz FAQ help links above
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Lieux
    Lieux Posts: 2,528 ✭✭
    Patrice contact Fizz to see if something is wrong. Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Mastaiso
    Mastaiso Posts: 923 ✭✭
    Hi Patrice,
    You should contact Fizz directly.
    Within business hours (8am to 9pm) you can reach them by chat:

    Make sure you are logged in to your account then navigate to this page:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    After few seconds you should see a green chat bubble appearing on the bottom right side of the page. Simply click on it and you will be in contact with Fizz

    After business hours you can send them a message via Facebook messenger: https://facebook.com/fizzca
    They will then reply as soon as they can.

    Have a nice day
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Patrice,
    Have you contacted Fizz customer service by chat if there was a problem (outage) in your area?
    You can reach them easily.
    I hope that all has been repaired and you have access to your internet service.
  • Philip D. #28440
    Philip D. #28440 Posts: 93 ✭✭
    Hi Patrice,
    If the interruption last longer than 48 hours you are entitled compensation (with some restrictions - see your service agreement) “ You are entitled to a credit if a service is interrupted and unusable for at least 48 consecutive hours. You will have to request a refund in writing within 15 days of the end of the interruption. You are not entitled to any other compensation.”
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