The technician couldn't connect the internet. What do I do?

MYUNG K.
MYUNG K. Posts: 3 ✭✭
in Internet
Today, the technician visited my house for internet installation, but he couldn't find the line to connect the modem. So what am I supposed to do? Because I can't work without internet

Answers

  • Mike
    Mike Posts: 21,558 ✭✭
    Hi
    Contact the support since they must install the cable if you do not have one, it is included in the installation

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Lieux
    Lieux Posts: 2,528 ✭✭
    Myung chat with Fizz directly to see if something is possible or not...
    Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Philip D. #28440
    Philip D. #28440 Posts: 93 ✭✭
    Hi Myung,
    Is this a new construction? It might be the wiring is not connected in the walls. You may need a follow up appointment with the technician to get the wiring installed. Alternatively, you may need to consider getting DSL instead if a cable connection isn’t possible for some reason.
    Hope you get connected soon!
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Myung,
    You must contact the Fizz customer service by chat and speficy that a coaxial câble must be installed in your house and ask them to fix another appointment with the technician for it.
    To chat:
    First, log to your fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    Click on the green chat bubble when you see it down to the right of the page.
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