Can't gift data to a friend... receiving weird message on fizz page...?
Answers
-
Did you try with the mobile number or only by the email?
Therefore, you need to try without using the contact but only by number10 -
It looks like you are trying to gift data to someone without a data Plan, is that right? If so, they can’t receive data gifts. See https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work12
-
Does he has a data plan (1gb at least)? If not you won't be able to send him any data I am afraid.10
-
Maybe he doesn't have a data plan. If he does not have at least 1GB of data on his plan, you cannot share data with him9
-
He received gift data before... this is some kind of a bug with Fizz.
How to fix it???8 -
Is it possible he has changed his privacy settings? If they are now incognito they can't receive gifts. Might be good to reach out to support.10
-
Normally that error occurs when the customer doesn't have a data plan.9
-
Hi Sergiy
Your friend may be using only the data from the bonus upgrades. If your friend recently changed to a plan without data (paying for 1 GB or more), then unfortunately s/he can no longer participate in data gifting. The only data gift your friend can receive is from data perks.10 -
Sergiy,
Does your friend hat changed in his profile his privacy settings?
He must changed it for:
Complete experience
At this moment,
if he has a plan with data, he will be able to receive your data.6
This discussion has been closed.