the phone sends SMS, but can't receive
Roman M. #24638
Posts: 24 ✭✭
in My Mobile
Hello,
I have two phones (A and
registered with FIZZ couple of months ago, everything was working perfectly fine. About 2-3 days ago I observed that phone A can send SMS to phone B, but never receives replies from phone B, although phone B sends SMSs with no problems, no errors etc. It looks like the messages are silently dropped in the way between B to A.
Any thoughts on this?
Thanks.
I have two phones (A and
registered with FIZZ couple of months ago, everything was working perfectly fine. About 2-3 days ago I observed that phone A can send SMS to phone B, but never receives replies from phone B, although phone B sends SMSs with no problems, no errors etc. It looks like the messages are silently dropped in the way between B to A.Any thoughts on this?
Thanks.
19
Answers
-
Roman it looks like a setting in the phone A. Can you check in your settings? In your contacts too? Do you have IPhone ? Problem with SMS and IMessage??
If you still have problem Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca8 -
Hi Lieux,
I didn't change anything in the phone for years
And it is not iPhone, it is BLU. 7 -
Roman,
did you try to swap the 2 sims within the 2 phones?
Then the sim A in the phone B and vice versa8 -
Any chance the number was accidentally blocked on phone B?8
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Something similar happens to another user. She ended up resetting her network settings (it was an iPhone) and suddenly it worked. Is there a similar options on your phone?8
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Hi Roman,
You should contact Fizz and have them look into this issue
https://fizz.ca/en/contact-us
Have a nice day!2 -
Roman,
Please, ask for help and contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Click on the green chat bubble when you see it down to the right of the page.2
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