Payment issue already updated my payment method and still not appear the make your monthly payment?
Santiago O. #30776
Posts: 4 ✭✭
in Internet
I just update my payment method but still not apper the "make your monthly payment", there is no option to make the payment
18
Answers
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Hi
Did you associated the new payment method to the plan?
And look under your payment, click on manage plan4 -
Hi Santiago
You have to go into Manage Plan.
You have 2 places to update your card
1. your account
2. your plan
More info here: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information4 -
Yeah I just update from my plans in manage plan I updated the payment method but still not appear the make the monthly payment4
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Santiago, go back to Manage plan. Do you see the option now?
If it doesn't work, here's how to contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.3 -
Follow the instruction of Fizzy. It will be good4
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