My neighbor's address shows that he can get FIZZ, but my address shows not available. is there a fix

Bruno B. 67245
Bruno B. 67245 Posts: 2 ✭✭
in Internet
Is there a way to see if it is an error? I know FIZZ uses Videotron network and it is available all over my area and has been for many years. Is there a fix?

Answers

  • Mike
    Mike Posts: 21,688 ✭✭
    It can be that you adresse is residential
    But contact the support

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Matthew A. #24717
    Matthew A. #24717 Posts: 375 ✭✭
    You can try chatting with customer service and see if they can add you to the system.
    Click this link and scroll down to the bottom to chat (bubble on the bottom right)
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Bruno,
    Please, contact the Fizz customer service by chat about your desire to subscribe to home Fizz internet.
    Chat is available from 8h00 to 21h00, each day.
    Please, log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    Click on the green chat bubble when tou see it down to the right of the page.
  • Juan G. #29462
    Juan G. #29462 Posts: 186 ✭✭
    Is there maybe someone else at your address with fizz already? There might be a problem then
  • Martha G. #29458
    Martha G. #29458 Posts: 166 ✭✭
    That’s weird! Try contacting support they might know the answer
  • Abdul R. #3217
    Abdul R. #3217 Posts: 46 ✭✭
    I would suggest contacting Fizz customer support because this seems like a specific problem. You can reach them on Facebook messenger as well as any of the ways mentioned above.
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