How do I reschedule an appointment they didn't come

jcarpini
jcarpini Posts: 3 ✭✭
in Internet
The technician support came to install the internet and said we weren't there and we were there. Now my daughter is starting school tomorrow and we need the internet today ... please contact .e ********* or ***********... I am already a costumer with you and I am not happy with this service.

Answers

  • Mike
    Mike Posts: 21,857 ✭✭
    Please contact the support in order to cancel your phones number this is a public forum


    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    To reschedule the appointment
    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    To reschedule your technician appointment:

    1- Log into your account and go to Manage plan.
    2- Click on Appointments.
    3- Here you will be able to see a complete list of all your past and future appointments.
    4- Scroll to the appointment you wish to modify.
    5- click on Reschedule.
  • Stanley M.
    Stanley M. Posts: 279 ✭✭
    Contact support in order to get another appointment
  • Juan G. #29462
    Juan G. #29462 Posts: 186 ✭✭
    You should contact support via messenger, that’s the only way to solve it fast
  • Chipiggy
    Chipiggy Posts: 13 ✭✭
    I almost had a similar experience. Apparently the guy called me before to check if I was home. Since I wasn’t expecting a call I didn’t pick up and he was going to leave and return the modem. Luckily he came back and rang the doorbell this time and that’s when he asked me why didn’t I pick up...
  • Martha G. #29458
    Martha G. #29458 Posts: 166 ✭✭
    For for this situation! Hopefully it will be resolved soon!
  • Matthew A. #24717
    Matthew A. #24717 Posts: 375 ✭✭
    You should get an email, but here are some FAQ about rescheduling https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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